Privacy and Cookie Policy

• Providing the functionality of the Services and fulfilling your requests

• ○ To provide the Services’ functionality to you, such as arranging access to your registered account, and providing you with related benefits, special promotions, or customer service.
• ○ To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.
• ○ To complete your transactions, verify your information, and provide you with related benefits, special promotions, or customer service.
• ○ To send administrative information to you, such as changes to our terms, conditions, and policies.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

• Providing you with our newsletter and/or other marketing materials

○ To send you marketing related emails that contain information about our services, new products, and other news about our company.

We will engage in this activity with your consent or where we have a legitimate interest.

• Aggregating and/or anonymizing Personal Information

○ We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.

• Accomplishing our business and operational purposes

• ○ For data analysis, for example, to improve the efficiency of our Services.
• ○ For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements.
• ○ For fraud prevention and fraud security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
• ○ For developing new products and services.
• ○ For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures.
• ○ For identifying usage trends, for example, understanding which parts of our Services are of most interest to users.
• ○ For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users.
• ○ For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or based on our legitimate interest.

• To our third-party service providers, to facilitate services they provide to us

○ These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, return authorization, fraud prevention, information technology and related infrastructure provision, support or related benefits (including special promotions), email delivery, auditing, and other services.

Other Uses and Disclosures

We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

• To comply with applicable law and regulations

○ This may include laws outside your country of residence.

• To cooperate with public and government authorities

○ To respond to a request or to provide information we believe is necessary or appropriate.

○ These can include authorities outside your country of residence.

• To cooperate with law enforcement

○ For example, when we respond to law enforcement requests and orders or provide information we believe is important.

• For other legal reasons

○ To enforce our terms and conditions; and

○ To protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others.

• In connection with a sale or business transaction

○ We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

OTHER INFORMATION

"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:

• • Browser and device information
• • Information collected through cookies, pixel tags and other technologies
• • Demographic information and other information provided by you that does not reveal your specific identity
• • Information that has been aggregated in a manner such that it no longer reveals your specific identity

If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

Collection of Other Information

We and our service providers may collect Other Information in a variety of ways, including:

Uses and Disclosures of Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contacting Us" section below.

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from:

1. Receiving marketing-related emails from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out according to instructions in such communications.
We will try to comply with your request(s) as soon as reasonably practicable.
2. Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes. If you would prefer that we discontinue sharing your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt out of this sharing by notifying us at [email protected].

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt out.

How you can access, change, or delete your Personal Information

If you would like to request to access, correct, update, suppress, restrict, or delete Personal Information, object to or opt out of the processing of Personal Information, or if you would like to request to receive a copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordance with the “Contact Us” section below. We will respond to your request consistent with applicable law. If you are a California resident, please refer to the “Additional Information Regarding California” section at the end of this Policy for more information about the requests you may make under the CCPA.

In your request, please make clear what Personal Information you would like to have changed or whether you would like to have your Personal Information suppressed from our database. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).

RETENTION PERIOD

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

• • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services);
• • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
• • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

THIRD PARTY SERVICES

While our Services may occasionally include links to external websites for informational purposes (e.g., public resources or partner organizations), we do not operate, control, or endorse these third-party sites. This Privacy Policy does not apply to any information you may provide to those parties. We are not responsible for the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link.

Importantly, our Services do not integrate with or link to any social media platforms, including but not limited to Facebook, LinkedIn, Instagram and X, and we will not share your Personal Information with such platforms. Unless otherwise expressly stated in this Privacy Policy, we do not use any third-party advertising services. We may, however, use third-party analytics or tracking services to optimize our Services. We are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18.

JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

• ADDITIONAL INFORMATION REGARDING THE EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here [hyperlink to EU Commission’s adequacy list online: https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en). For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission to protect your Personal Information. You may obtain a copy of these measures by Contact us in accordance with the “Contact Us” section below.

SENSITIVE INFORMATION

We will not request any sensitive Personal Information from you, and we kindly ask that you not send or disclose any such information to us through the Services or by other means. Sensitive Personal Information includes, but is not limited to, Social Security numbers, information related to racial or ethnic origin, political opinions, religious or other beliefs, health status, biometric or genetic data, criminal records, or trade union membership.

UPDATES TO THIS PRIVACY POLICY

The "LAST UPDATED" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

Contact us

Haoyuan Chemexpress, located at No. 3 Building, No. 1999 Zhangheng Road, Pudong New Area, Shanghai, P.R. China, is the company responsible for the collection, use, and disclosure of your Personal Information under this Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: No. 3 Building, No. 1999 Zhangheng Road, Pudong New Area, Shanghai, P.R. China

Attention: Marketing Department

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

ADDITIONAL INFORMATION REGARDING THE EEA

If you are located in the European Union (EU) or the United Kingdom (UK), please note that privacy-related matters (including requests regarding your personal data rights under the GDPR or UK GDPR) can only be handled through our China-based contact channels, as we do not maintain a local representative or dedicated privacy office in the EU or UK.

please contact:

Headquarters (Shanghai Office)

Email: [email protected]

Contact Form: https://chemexpress.cn/customer-support.shtml

You may also lodge a complaint with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at https://ec.europa.eu/newsroom/article29/items/612080/en.

ADDITIONAL INFORMATION REGARDING CALIFORNIA

Pursuant to the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 ("CCPA"), we are providing the following additional details regarding the categories of Personal Information that we collect, use, and disclose about California residents.

Collection and Disclosure of Personal Information

The following chart details which categories of Personal Information about California consumers we collect, as well as which categories of Personal Information we have collected and disclosed for our operational business purposes in the preceding 12 months. The chart also details the categories of Personal Information that we “sell” and “share” for purposes of cross-context behavioral or targeted advertising, including in the preceding 12 months.

Categories of Personal Information	Disclosed to Which Categories of Third Parties for Operational Business Purposes	Sold to or Shared with Which Categories of Third Parties
Identifiers, such as name, alias, contact information, unique personal identifiers, IP address that can reasonably be linked or associated with a particular consumer or household, online identifiers, and government-issued identifiers (e.g., Social Security number)	affiliates; service providers; business partners; contest sponsors; legal authorities	joint marketing partners
Personal information as defined in the California customer records law, such as name, contact information, financial account number; employment information	affiliates; service providers; business partners; contest sponsors; legal authorities	none; joint marketing partners
Protected Class Information, such as characteristics of protected classifications under California or federal law, such as gender, race	affiliates; service providers	none
Commercial Information, such as transaction information and purchase history, including purchases considered	affiliates; service providers; business partners; contest sponsors	joint marketing partners
Internet or network activity information, such as browsing history, search history and interactions with our online properties or ads	affiliates; service providers	none
Geolocation Data, such as device location and approximate location derived from IP address	affiliates; service providers; contest sponsors	none
Employment Information. Professional or employment-related information, such as work history and prior employer	affiliates; service providers	none
Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	affiliates; service providers	ad networks

We do not "sell" or knowingly "share" the Personal Information, including the Sensitive Personal Information, of minors under 18 years of age.

Sources of Personal Information

As described above, we collect this Personal Information from you and from publicly available databases and joint marketing partners, when they share the information with us.

Use of Personal Information

We may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, to: develop, improve, repair, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims.

CCPA Rights and Requests

Requests to Know and Delete and Opt-Out

If you are a California resident, you may make the following requests:

• 1. To know whether we process your Personal Information, and to access such Personal Information. If you are a California resident, you may request that we disclose to you the following information:To know whether we process your Personal Information, and to access such Personal Information. If you are a California resident, you may also request that we disclose to you the following information:
  1. 1. The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information
  2. 2. The business or commercial purpose for collecting or "sharing" Personal Information about you
  3. 3. The categories of Personal Information about you that we "shared" and the categories of third parties to whom we "shared" such Personal Information
  4. 4. The categories of Personal Information about you that we otherwise disclosed, and the categories of third parties to whom we disclosed such Personal Information
• 2. To correct inaccuracies in your Personal Information.
• 3. To have your Personal Information deleted.
• 4. To receive the specific pieces of your Personal Information, including a copy of your Personal Information in a portable format.
• 5. To opt out of sale of your personal information.
• 6. To opt out of targeted advertising, including the "sharing" of your Personal Information for cross-context behavioral advertising.

You have the right not to be unlawfully discriminated against for exercising your privacy rights.

We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as mailing address, telephone number and/or email address, in order to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a deletion request, we may ask you to verify your request before we delete your Personal Information.

To make a request, please contact us at [email protected] or Contact Form: https://chemexpress.cn/customer-support.shtml.

To request to opt out of sale or targeted advertising, including the "sharing" of your Personal Information for cross-context behavioral advertising, via [email protected].

We also process opt-out preference signals, such as the Global Privacy Control. These signals set your opt-out preferences only for the particular browser or device you are using. For information about how to use the Global Privacy Control, please visit https://globalprivacycontrol.org/.

Authorized Agents

If an agent would like to make a request on your behalf as permitted by applicable law, the agent may use the submission methods noted in the section entitled "CCPA Rights and Requests." As part of our verification process, we may request that the agent provide, as applicable, proof concerning their status as an authorized agent. In addition, we may require that you verify your identity as described in the section entitled "CCPA Rights and Requests" or confirm that you provided the agent permission to submit the request.

COOKIES & SIMILAR TECHNOLOGIES POLICY

LAST REVISED: January 1, 2026

This Cookies & Similar Technologies Policy ("CST Policy") describes the different types of cookies and similar technologies that are used on the websites of ChemExpress and its affiliates from which you are viewing this policy (each website, the "Site").

We may change this CST Policy at any time. Please look at the "LAST REVISED" legend at the top of this page to see when this CST Policy was last revised. Any changes in this CST Policy will become effective when we make the revised CST Policy available on or through the Site.

If you have any questions, please contact us by email at [email protected].

• 1. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?

  Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to the Site.

  Cookies allow us to collect such information as browser type, time spent on the Site, pages visited, language preferences, and traffic data. We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience. We also gather statistical information about use of the Site in order to continually improve its design and functionality, understand how it is used, and assist us with resolving questions regarding the Site. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies or other technologies in online advertising to track responses to our ads. For these purposes, we also use technologies that are similar to cookies, such as pixel tags.

  You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser, or by changing specific settings for the Site (as set out in Section 3 of this CST Policy). We do not currently respond to browser do-not-track signals.

  Note, however, that if you disable cookies and similar technologies, your experience on the Site may be diminished and some features may not work as intended. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

• 2. WHAT COOKIES AND SIMILAR TECHNOLOGIES DO WE USE?

  Below we describe the different types of cookies and similar technologies that are used on the Site. To the extent any personal information is collected through cookies, our Privacy Policy applies and complements this CST Policy.

  Essential Cookies. Essential cookies enable you to navigate the Site and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to, and we may not be able to provide the Site or certain services or features.

  Preference Cookies. Preference cookies collect information about your choices and preferences and allow us to remember language or other local settings and customize the Site accordingly.

  Analytics Cookies. Analytics cookies collect information about your use of the Site and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site.

  Google Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources.  You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

  Pixel tags. Pixel tags (also known as web beacons and clear GIFs) are used to, among other things, track the actions of users of the Site, measure the success of our marketing campaigns, and compile statistics about usage of the Site and response rates.

  Browser or Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. While some of this data is collected passively by the browser or device rather than via cookies, we include it here because it may be combined with cookie-based technologies or used in ways similar to cookies — for example, to ensure that the Site functions properly across different devices and sessions.

  Physical Location. We collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We use your device’s physical location to provide you with personalized location-based services and content. We also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you can allow or deny such uses and sharing of your device’s location, but if you do, we and our marketing partners may not be able to provide you with the applicable personalized services and content. This location data may be processed alongside identifiers derived from cookies or similar tracking methods.

  Device Fingerprinting. In order to be able to offer you content that we believe may interest you based on your activity on the Site, and for fraud prevention and authentication purposes, we may also use other technologies that are similar to cookies. For example, we may gather device attributes and combine information collected by most browsers or automatically through your device to create a unique ID that identifies your browser or device to us with reasonable certainty. In this context we may collect, use, and combine the following information:

  • ○ Number of visits;
  • ○ Last visit;
  • ○ First visit;
  • ○ External IP address;
  • ○ Internal IP address;
  • ○ Screen resolution;
  • ○ Geolocation (latitude/longitude based on IP address);
  • ○ Device performance benchmark;
  • ○ Device bandwidth benchmark;
  • ○ Device user-agent (browser type, version);
  • ○ Device capabilities (Modernizer string for browser capabilities);
  • ○ Device operating system;
  • ○ Device plugins installed;
  • ○ Browser language;
  • ○ Device time on file;
  • ○ Keywords used if coming from search engine;
  • ○ Pages visited;
  • ○ Length of visit;
  • ○ Referral page;
  • ○ Mouse cursor position;
  • ○ Mouse clicks;
  • ○ Page scroll position.

  This technique does not rely solely on cookies but serves similar purposes — including personalization, security, and measurement — and therefore falls within the scope of "similar technologies" disclosed in this section.

• 3. HOW DO I MANAGE COOKIES AND SIMILAR TECHNOLOGIES?

  You can change your settings for cookies and similar technologies via email [email protected].

  In addition, you can refuse or accept cookies from the Site at any time by activating the settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. Please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers. Please be aware that if cookies are disabled, not all features of the Site may operate as intended.

  To find information relating to other browsers, visit the browser developer's website. Please be aware that if cookies are disabled, not all features of the Site may operate as intended. Please contact us at [email protected] if you have any questions or concerns.

  If you want to remove all tracking cookies left by the websites you have visited, we recommend using reputable cookie-cleaning software.